Getting Started
If you haven’t read the article yet, I highly encourage you to! It provides great insight to applying the approach as well as scripted examples that can help you regain control of difficult discussions. Below is a little overview before we get started!
The Approach
Determine > Develop > Deliver > Document
The Goal
Determine the scope of the behavior’s impact on the business and then develop a plan to deliver your message while documenting along the way.
Remember
Investigate BEFORE reacting!
Getting Started
What do we know so far about the situation?
This will help you identify the next questions required to explore the situation thoroughly. ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Who do we know is involved so far?
This will help you identify what witnesses you should start having discussions with first. They may lead you to more witnesses. You may want to speak to these additional witnesses in order to validate any statements given. _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________That’s it! Just a couple of questions and some helpful insite that will have you effeciently and effectively handling anything that comes your way. Good luck!